Customer Service

Customer Servicedaveflanagan2024-02-16T14:48:26+00:00

Customer Service

Customer Service

For your convenience, we schedule EXACT TIME Appointments.

SCHEDULE EXACT TIME APPOINTMENT

On Time!

Exact Time Appointments

No four hour windows here! We come at an exact time. So you can plan your day.

SCHEDULE EXACT TIME APPOINTMENT

Hours

Monday–Friday
8:00AM–7:00PM

Saturday
8:00AM–2:00PM

Sunday
CLOSED

Customer Service

Need Help Now? Call 1-800-394-4737

New Customers: Press ‘1’
Returning Customers: Press ‘2’

Learn about Sovereign Pest Control’s customer service.
Contact a Customer Service Specialist for support, service and professional advice.
Our staff is available to answer your questions personally

For Your Convenience, We Schedule Exact Time Appointments

Sovereign Pest Control does not believe in multi-hour appointment windows. All appointments are scheduled on the hour. We respect our customers’ time and want to make it easy and convenient to schedule service

Discounts for Multiple Services

Sovereign Pest Control will bundle the initial inspection, termite service, pest control service, and pet lovers’ service at a reduced cost.

No Interest Installment Plans

Monthly installment payments are available for Sovereign Pest Control customers, without accruing interest or finance charges. The maximum number of installments for the 1-Year Plan is 8 installments. For the 2-Year Plan, the maximum number of installments is 18.

Online Customer Service

Once you have registered for our Online Customer Service system, you can login to view your balance, current payment due, service history, online payment history, and make a payment with a credit or debit card.

Referral Bonus Programs

We pride ourselves on Customer Referrals for engaging new business. A referral program that benefits both the referrer and the referred. Therefore, refer a friend, family member or neighbor and save on your next service with Sovereign Pest Control.

Routing System

Sovereign Pest Control utilizes a customized software system for appointment routing, scheduling, and tracking. The objective of this system is to ensure on time appointments between our technicians and customers.

Dispatching Division

This division of Sovereign Pest Control utilizes GPS tracking to manage our technicians and support them in arriving for their appointments on time.

Contact us, we’d like to hear from you.

For residents in Maryland and Virginia click here for customer service information.

TEXAS*

For Spanish, please call: 804-897-7748

Austin
512-451-8887

Dallas/Fort Worth
817-503-9018

Houston
281-866-9900

San Antonio
210-979-9598

GEORGIA*
Atlanta
404-633-3140

College Park
404-633-3140

TENNESSEE*
Nashville – (Charter #4825)
404-633-3140

*New Customers: Press ‘1’
*Returning Customers: Press ‘2’

Specials

Referral Programs

Club SPC Community

Monthly Promotion

Request Free Quote

Free Specialty Service

Customer Service

Customer Service

Career Opportunities

Customer Preparation

Exact Time Appointments

Online Customer Service

Be Like Junior Associate Program

Texas

Austin Area:
111 West Anderson Lane, Suite D204
Austin, TX 78752
Phone: 512-481-2998

2001 Medical Parkway Suite D3
San Marcos, TX 78666
Phone: 512-481-2998

San Antonio Area:
1141 N Loop 1604 E Ste 105-288
San Antonio, TX 78232
Phone: 210-864-5340

2001 Medical Parkway Suite D3
San Marcos, TX 78666
Phone: 210-864-5340

Dallas/Fort Worth Area:
5782 Park Vista Circle, Suite 404
Fort Worth, TX 76244
Phone: 817-601-1285

5751 Kroger Street, Suite 232
Fort Worth, TX 76244-5649
Phone: 817-601-1285

Houston Area:
11721 Spring Cypress Rd
Tomball, TX 77377
Phone: 281-666-2709

Georgia

Atlanta Area:
5055 Old Ellis Pt, Ste B1
Roswell, GA 30076
Phone: 678-403-6643

College Park Area:
2227 Godby Rd #205
Atlanta, GA 30349
Phone: 678-403-6643

Tennessee

Nashville Area:
301 South Perimeter Park Drive
Suite 100
Nashville, TN 37211
Phone: 615-288-5918

Hours

Monday–Friday: 8:00AM–7:00PM

Saturday: Closed

Sunday: Closed

Google Rating

5.0

Based on 318 reviews

Sovereign Pest Control

5.0

14:55 10 Sep 24

JR Smith is aways awesome with service and great personality. We appreciate you.☺️

21:42 09 Sep 24

Jr Smith always takes great care of our space, is punctual, friendly and helpful. He has been our contact for many years now and hopefully will be for many more.

20:50 09 Sep 24

JR Smith and the rest of the Sovereign team have provided our pest control for many years. They arrive on time and are professional and courteous.

Stephen Onufrak

19:42 06 Sep 24

Great service. Junior Smith is always pleasant and professional.

19:22 05 Sep 24

Shoutout to Junior at Sovereign pest control, he’s knowledgeable, friendly and trustworthy.

21:19 03 Sep 24

Jr did a great job getting all of the spider webs off of the outside of our house. He is super friendly and you can tell he loves what he does.

Bradly McDonald M

15:41 30 Aug 24

Always on time. Always professional.

12:44 20 Aug 24

Junior Smith is super friendly, always on time and has always been in good spirits at every visit. Hes helped identify foreign critters that makes their way into our home and reassures us that he's taken care of them and any other critters that may try to come inside. Never here for a long time but always a good visit! Definitely one of the best who truly enjoys the service he provides.

Amarie Willoughby

15:27 16 Aug 24

Eric was the best technician

13:56 09 Aug 24

Junior Smith is amazing! He is so detailed and always takes great care of my house. I would recommend him to everyone.

Andria Strickland

18:23 07 Aug 24

Very quick to return call, make appt, and perform service. I will definitely use again.

16:09 05 Aug 24

JR Smith was excellent to work with! He was knowledgeable, kind and efficient.

13:33 05 Aug 24

Jr.Smith did an awesome job. I highly recommend him. He goes above and beyond.

16:00 01 Aug 24

Did a thorough job and very nice.

15:12 31 Jul 24

I have been using Sovereign for a year now and have had nothing but A-1 service but a big thank you to Cedric my last tech for going above and beyond to treat my house while it was raining outside!!

13:38 27 Jul 24

JR Smith went above and beyond!

21:52 23 Jul 24

Jr. Smith is the best technician. Professional and polite. He explains everything he's doing. Has knowledge of the product and various bugs. A+

18:26 23 Jul 24

Junior is always our go to person! He’s knowledge and friendly. We really appreciate him keeping the pests away. This is our 2nd home using this company and we are very satisfied.

20:01 17 Jul 24

Jr. Smith is the best! I always feel very taken care of when he comes by! I would recommend Sovereign pest control, and especially Jr to anyone!!!

02:34 17 Jul 24

Cedric is super professional and very very thorough. Very patient with all my many questions

17:54 16 Jul 24

Xavier was on time, he had a good detail on his work order on what I had seen on my property, explained what he was doing and why, took care of my request, was professional.

14:20 16 Jul 24

Was highly recommended and I’m very satisfied with the service. Customer service was great and technicians were very respectful, knowledgeable and I highly recommend.

03:00 16 Jul 24

The technician, Cedric, was detailed oriented, i got an immediate appointment with fast, efficient and effective service.

15:09 10 Jul 24

I have been using Sovereign Pest Control for years now and we love them! I have even recommended them to my family and they now use them also. When I call in I always request Cedric to come out and service my house because I know he will go above and beyond to make sure every issue is addressed and taken care of. Highly recommend this company and Cedric.

14:54 10 Jul 24

Cedric was professional and courteous. Highly recommend.

22:38 09 Jul 24

Very easy to schedule. Jr and Cedric are both great guys. Don’t request them and get in my way! Lololol 😝. Have been pleased with the company as well.

20:48 09 Jul 24

I Just can't say enough about Junior Smith, he is the absolute best pest control man we've had from sovereign. Thank you so much Junior.. So wonderful to see you today. We love this company

17:13 09 Jul 24

Jr Smith did an awesome job getting rid of the nats and bugs that I was seeing in my home.

15:47 09 Jul 24

Junior performed our annual termite inspection today. He is always courteous, helpful and knowledgeable .

13:04 08 Jul 24

I was referred to Sovereign Pest Control by my neighbor and I was very pleased with their service from start to finish. They have competitive pricing in the market And have plenty of service option available. Anthony Hill was the technician assigned to my property to initiate my service. He was punctual, professional & very knowledgeable (providing tips) of pest control prevention. I truly appreciate the peace of mind sovereign has been able to provide me, in protecting my home from pests And critters. I highly recommend this company for pest control!!

21:14 05 Jul 24

Alicia was the Tech and she is great! She was timely, courteous, pleasant & professional. She did a great job and was very thorough. I highly recommend this service.

11:23 04 Jul 24

Sovereign Pest Control has provided protection for my house for 4 years and they have always been responsive and effective. The technicians are courteous, listen to my concerns, and take care of business. One technician has always been a shining example of the type of representation a 5-Star service organization should have representing them, and that is JR. His attention to detail, knowledge of effective pest control methods and overall customer service makes him a pleasure to deal with!

14:10 03 Jul 24

On time, affordable, professional.😊

14:01 02 Jul 24

Cedric serviced our property today. He was kind, punctual, and efficient.

20:45 01 Jul 24

Jr Smith was my technician today and was amazing. He is so thorough, very knowledgeable, I trust him in my house and to make sure that all the nooks and crannies have been taken care of. Thank you!

18:17 01 Jul 24

When you call you always talk to a person who is very helpful. They are great about working with your schedule and get service to you quickly. Cedric has been treating our house for quite a while now and is always wonderful to work with!

Christina Brady

16:41 01 Jul 24

JR Smith has visited my residence several times, and each experience has been exceptional! He inspects every corner of the home. JR goes above and beyond by providing suggestions and explaining his plan of action. Beyond his expertise, he is incredibly friendly and approachable, making the entire process smooth and reassuring.

Lina Shehadeh-Eid

15:02 28 Jun 24

I love that they are very punctual, and they give a set time off arrival not a two hour window. JR Smith is the best, he does a very through job.

20:59 27 Jun 24

Cedric was amazing and he had great communication and he have great customer service and he had a great and positive attitude and he was very respectful

19:23 27 Jun 24

Cedric was the technician who visited us today and he did a great job. He went above and beyond the call of duty getting rid of some joro spiders who had made a home on our back porch.

Pájaro “Pájaro pinto” Pinto

16:13 27 Jun 24

Junior Smith was our technician today. He was personable, professional and very thorough. In addition, I appreciated that he gave DYI tips on keeping pests at bay if needed.

14:14 26 Jun 24

Cedric is so cool! He Answered all of my questions, gave me some extra tips and was professional and kind.Sovereign is my new go to for pest control for my new home. Highly recommended

13:03 24 Jun 24

Cedric was Pest control specialist he is friendly, professional, careing and courteous.

01:55 22 Jun 24

Cedric was fantastic! On time, polite, friendly, and professional. We have been happy with Sovereign Pest for many years and recommend their services.

22:38 20 Jun 24

The exterminator that came out Jr. was very professional. He had a lot of knowledge about his job and provided me with tips on what to look out for in regard to german roaches. Great Job

19:35 20 Jun 24

My technician today Mr. Cedric was so wonderful very professional, efficient and friendly. I’m so happy and grateful with his attention

Nicole Halstead

17:33 20 Jun 24

We are extremely pleased with our service from Soereign Pest Control. Cedric is a wonderful technician who was mindful and kind to our children and pets. Definitely recommend him!!

17:07 20 Jun 24

Cedrik did a great job. He was efficient and cordial !

14:51 20 Jun 24

Jr Smith has treated my house several times before and he does a great job. He spray the outside, sweeps the spider webs. He does an excellent job.

22:55 19 Jun 24

I bought a voucher off Groupon to try this company out and this was a great purchase. The technician arrived on time and very knowledgeable for what we needed. He also gave us some good tips to keep the spiders out in between visits. I will also be signing up for the yearly service as it is a great deal!!!

20:31 18 Jun 24

Our tech, Junior is a real professional. He assessed the problem right away and treated it with accuracy. He answered all my questions. I was very pleased with the service.

13:40 18 Jun 24

Cedric Did a wonderful job to take care of our house and do all the service. He is very patient and nice during the service!

Suzanne Olivera

12:51 15 Jun 24

Love them! The service is excellent. Anytime you see a bug, you simply call. They will send a technician out to service your property. They are always on time. In fact, in most cases, they arrive early. Cedric was our technician this last time. He was friendly, thorough, and efficient. I would highly recommend him again.

17:24 14 Jun 24

Eric Thomas has serviced my house plenty of times (even after moving) and I can say he’s the reason why I haven’t went to another company. He’s very personable and professional. A bonus: He always provides recommendations on how to avoid any pest. Thank you, Eric!

17:16 13 Jun 24

Thank you so very much for sending Junior. He has been coming to our home nearly 10 years. He is always friendly and always does a great job. I have no idea how much money he is paid but can assure anyone he is worth every penny.Sherrie and John Gray

19:41 11 Jun 24

I am happy with the service I was provided today. Anthony hill did an outstanding job spraying my property and taking care of everything I wanted to get taken care of. I would greatly recommend him and sovereign pest control for any of your pest needs

14:37 11 Jun 24

We have been with sovereign pest control for almost 10 years and they always have great service. Today we had JR Smith and he is really one of their best technicians! Highly recommend them!

Murray Michaels

20:19 10 Jun 24

Junior SmithVery friendly showed us what he didWould like to have him when we request service

19:57 10 Jun 24

CEDRIC CAME OUT ON 6/10/24 AND WENT ABOVE AND BEYOND! BIG SHOUTOUT TO HIM FOR REAL! #FEARLESS

05:41 09 Jun 24

From the sales team to the technician, this was a pleasant experience. JR arrived on time, he was professional, knowledgeable and very patient in answering all of my questions. I appreciated his thoroughness in doing his job. He did not rush, he covered all areas and even cleared out all old spider webs. He explained all of my options and the types of services available. Although there was absolutely no pressure to upgrade my service, it clear to me that the one year plan provided the best value. JR is truly an asset to this company.

Sreeparna Chakraborty

02:27 08 Jun 24

Cedric is awesome!! He is so professional in his demeanor, be it being on time and asking about if any new pest problems we are facing, about past month’s service thus keenly addressing any issues regarding sovereign pest control services. He is respectful about older people in the house . He is a true loyal employee for his company who cares for his company’s service. We are very happy with Smith’s empathetic service.

18:35 06 Jun 24

We always have impeccable service and such awesome technicians. Cedric came out yesterday and did a great job outside and inside, plus he was extremely knowledgeable.

Candice Navarro

15:52 06 Jun 24

JR. is the best. He is so personable and I enjoy him coming. He always does a fantastic job and I can totally trust him.

15:31 06 Jun 24

Mr. Jr. Smith is an excellent technician.

22:10 05 Jun 24

Great company and the best technician is with no doubt Junior. He is knowledgeable and always does an excellent job. I have been with them for 10 years now.

20:13 05 Jun 24

Alicia was on time,professional and friendly

20:11 05 Jun 24

Very good and so professional

18:24 04 Jun 24

Cedric was a pleasure to have in my home, even if he is a Michigan fan! And he’s a pretty awesome dancer!!

12:56 04 Jun 24

We have been using Sovereign Pest Control as our source for pest management for about fifteen years. They always come out as soon as possible (even the next day) when we call them, and the service people are always friendly, respectful , and kind. In addition, the cost of their services are manageable and better than their competitors. Their customer service and price is unbeatable!

15:05 03 Jun 24

JR did a great job explaining as he went I always look forward to his Service thank you

George Mitchell

13:41 03 Jun 24

Cedric was on time, knowledgeable and very respectful of our home as he provided excellent service and people skills. Sovereign always finds the best people to provide their services and we appreciate that.

18:27 01 Jun 24

Cedric was polite and knowledgeable nice to chat with helpful he knew what he was doing

12:38 01 Jun 24

Good job!

Francis “Frankie” Phan

15:49 30 May 24

I have been a customer for 3 years. We used to see ants and spiders all the time before Sovereign but now not a trace. Typically Junior handles the application and does a great and thorough job but today was a new technician named Alicia. She was very nice and thoughtful around the inside application and thorough outside. I can’t recommend Sovereign pest control enough and their unique business model. The mobile user interface could use some work for setting appointments but everything else is great including the price.

19:30 29 May 24

Sedgrick was a true professional. Reliable, thorough and fast. I recommend him for all your pest control needs. Thanks!

13:43 29 May 24

Junior always does an excellent job when he comes. Glad to see every time.

20:31 28 May 24

We’ve used Sovereign for 17 years and are never disappointed with their service. Every technician is polite and helpful. They always go the extra mile to ensure we are satisfied. Thank you!

13:13 28 May 24

Sovereign Pest Control technician JR. Smith does a great job and is very knowledgable about the products used for controlling pests. He is reliable and provides excellent customer service!

23:14 23 May 24

Excellent customer service provided by Cedric as well as all the representatives Ive interacted over phone.

22:31 21 May 24

Kevin was nothing short of professional. He was very informed, handled our situation with care. Kevin is the perfect example of what great customer service short feel like.Thank you Kevin taking care of our situation.

DWHome Ahearn-Tipton

13:56 16 May 24

Great service. extremely knowledgeable and friendly.

23:26 15 May 24

Have had great experiences with people on the phone and the techs that came to the house. Cedrick was very polite and thorough.

17:59 15 May 24

Junior Smith treated our house and did an awesome job. Highly recommend him.

13:18 15 May 24

I have been with Sovereign Pest for years and always (and only) use Jr. Smith. He is knowledgeable and professional and is always joyful. He books up quickly because everyone loves him. He is worth the wait!!!

16:21 13 May 24

Cedric did a great job! He not only covered the pest treatment for our house, garage and ADU. He also treated the crawl space as well. Incredibly thorough and thoughtful. Been using Sovereign Pest Control for over a decade. They are the best!

13:33 13 May 24

Cathy Richardson

17:46 10 May 24

I just moved to a new house and needed to set up service, I called yesterday evening and the place has ALREADY been treated today! The lady on the phone was great, gave me different options to choose from, we set up the plan and then the gentleman who came and treated the house was punctual, courteous, explained everything and was a real delight. I’m covered for the next two years and it’s a real load off my mind!

15:12 10 May 24

Have been using Sovereign Pest for years now and have always been super happy with their service. The people are incrdibly nice and helpful, prompt on timing, and do a great job. Special shout out to Junior, who is particularly awesome!

00:39 10 May 24

JR Smith is the best in the business! He always does an awesome job of treating our home and pays attention to the minor details.

18:20 09 May 24

Great job definitely recommend Sovereign. When I moved inside Atlanta I brought them to my new house. Today Anthony went out of his way to make sure the house was in tip top shape and no pests were present. Thanks.

16:42 09 May 24

Manuel was on time / friendly/ polite & professionalGreat service !!!

18:35 06 May 24

We had JR Smith come by and spray the crib, and he was such a pleasure to have! Very profess And welcoming! Even showed me how they spray and stuff lol he was genuinely a delight! Very diligent in his work too sprayed every crevice of our home in and out!

18:25 06 May 24

Cedric is very professional, detailed, thorough, and polite!

20:21 03 May 24

Cedric was timely and professional. Showed up with a smile and provided excellent service.

17:03 03 May 24

Alicia was very helpful. She arrived on time, and paid special attention to the areas where we had seen a lot of pests.

13:27 03 May 24

Jr. is awesome!! He’s been spraying our home for years and he is always very courteous and professional. He provides great recommendations on how to keep bugs out of the home. I cannot recommend Jr. enough.

21:44 02 May 24

17:38 02 May 24

Excellent experience with Anthony from Sovereign Pest Control. He was thorough both inside and outside of house. He also gave me helpful recommendations for example I have several bathroom that are not used if I don’t have guests. To prevent bugs, run the water in the tub & sink for a few minutes every week or so so they don’t come up through drains. Anthony was very professional.I’ve had a contract with Sovereign Pest control for 4 years. Always exceptional service.Lisa Brown5/2/2024Virgil from Sovereign Pest Control did an excellent job at my home today. He was professional and very thorough. Thank you Virgil.Lisa Brown

16:44 02 May 24

Mr. Jr Smith is my technician @ Sovereign Pest Control! He is the best! He is always nice, mannerable & respectful! He will always what you may need next! Mr. Smith is the best! Thanks!

15:17 02 May 24

Anthony was great! He was very thorough and pointed out a couple of areas of concern that I wasn’t aware of.

See all reviews Write a review

© 2024 Sovereign Pest Control • Website by Spin Modern